Collections Manager - Front End - Hyderabad

Job description

**Business** Financial Services **Unit** Aditya Birla Housing Finance Limited **Location** **Poornata Position Number of the job** **Reports to: Poornata Position Number** **Poornata Position Title of the job (30 characters max)** Collections Manager **Reports to: Poornata Position Title** Area Collections Manager **Function** Risk **Reports to: Function** Risk **Department** Housing Finance-Risk **Reports to: Department** Housing Finance-Risk **Designation of the Employee** Collections Manager **Designation of the Manager** Area Collections Manager **Date of writing/updation of JD** 07-Jun-23 - Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters) To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations. - Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job. Business Workforce Number (Max 254 Characters) Unit Workforce Number (Max 254 Characters) Function Workforce Number (Max 254 Characters) Department Workforce Number (Max 254 Characters) Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter - Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters) Organizational Context **Key Aspects** - Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans. - ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country. - The ABHFL Sales organization works broadly with 3 customer segments – retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self-employed, with both of these having very different preferences and needs. Job Context The Risk & Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams. Key Challenges - To enable enhanced business profitability through the effective management of the delinquent portfolio for Housing Finance for the delinquent portfolio in the City / Cities managed - To achieve the desired collections efficiencies across products managed - Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts - Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to RCM / Head – Collections & RISK team. - Ensure that all Collections Activities are properly documented in the form of Collections Trails - Ensure that all Collections Processes & Risk Governance Mandates rolled out are completely adhered to at each location. - Negotiate on critical delinquent accounts and obtain repayments to minimize losses. - Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases. - Provide feedback on the effectiveness of Collections Strategies formulated and implemented. - Coordination with legal team for all collections legal cases. **Knowledge / Skills / Experience** - Graduate / Post-Graduate - Minimum 6-8 Yrs of experience in related field as Collections Manager / location head. Exposure to Credit and other line function is desirable. - Experience in agencies /vendors management. - An initiator with very high level of energy. - Ability to meticulously plan, initiate and implement collections strategies designed by Central/Regional teams. - Strong interpersonal skills and good team player. - Excellent leadership, Analytical, Negotiation, influencing and communication skills. - Market understanding and collections/Fraud techniques. - Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated **Key Result Areas (** **Max 1325 Characters)** Supporting Actions (Max 1325 Characters) Manage the collections process at a Location / City level, streamlining operations and working to minimi