Collections Specialist

Job description

- Drive collections processes **Key Areas of Responsibility and Roles:** - Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and/or resolution of disputes and timely escalation of collection issues to the business - Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis - Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s) - Analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business - Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios - Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios - Responsible for Unapplied Cash resolution and prevention - Prepare reports and attend cash calls with Business - Drive dispute resolution and ensure resolved disputes are cleared on a timely manner. - Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas) - Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal) - Manages a portfolio of Customer Segment A & B (with focus on digital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce, Credit Cards) **Education and  Qualifications:** - Experience in finance, accounting, collections or any other Accounts Receivables department **Experience required:** - 2 or more years of directly related experience, preferably in credit/collections **Professional Skills and Knowledge:** - Requires knowledge of basic accounting principles and has excellent knowledge of cash collection processes and risk analysis practices. - Excellent credit skills required in areas such as insurance, letters of credit, financing, and legal environment. Strong problem solving, interpersonal, and financial analysis skills - Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks. - Excellent communication skills to perform calls and negotiation with customers Excellent written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers. - Strong PC skills with proficiency in Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, Access - Knowledge of SAP A/R , SalesForce systems highly desirable. - Fluent English necessary. Knowledge of 1+ other languages is a plus: - Green belt Certification is a plus.