Collections Specialist

Job description

**Company Description** Indifi is a technology-driven lending platform focused on helping small businesses grow by providing access to tailored loan solutions. By aggregating and analyzing business data from multiple sources, Indifi evaluates creditworthiness and performance in the context of each company’s industry. This data-led approach enables identification of low-risk, high-potential businesses that may lack traditional collateral or formal financial records. Indifi connects these businesses with multiple lenders, improving their chances of securing funding while offering lenders informed choices. The platform streamlines the loan process, reducing paperwork and costs, and creating a simple, hassle-free experience that supports sustainable business growth. **Role Description** The Collections Specialist is a full-time, on-site role based in Gurugram, responsible for managing and optimizing the recovery of outstanding dues from borrowers. Day-to-day tasks include contacting customers via phone, email, and other channels to follow up on overdue payments, negotiating payment plans, and ensuring timely cash collection in line with company policies. The role involves maintaining accurate records of interactions, updating collection statuses in internal systems, and preparing reports on collection performance and delinquency trends. The Collections Specialist will collaborate with customer service and finance teams to resolve payment issues, clarify loan terms, and support a positive borrower experience while protecting portfolio quality. This role also includes adhering to regulatory and internal compliance standards and suggesting process improvements to enhance collection efficiency. **Qualifications** - Candidates should possess strong skills in Debt Collection and Cash Collection, with experience managing overdue accounts and recovery processes. - Candidates should possess excellent Communication and Customer Service skills to engage professionally with borrowers and handle sensitive conversations effectively. - Candidates should possess a solid understanding of Finance, particularly basic lending concepts, repayment schedules, and risk considerations. - Candidates should possess strong analytical and problem-solving skills, along with attention to detail for accurate documentation and reporting. - Candidates should possess proficiency in using CRM or collection management tools, MS Excel, and other standard office software. - Relevant work experience in collections, credit control, or banking/NBFC operations is preferred. - A bachelor’s degree in Finance, Commerce, Business Administration, or a related field is beneficial. - Ability to work on-site in Gurugram, manage high call volumes, and meet collection targets in a fast-paced environment.