Collections - Sr Associate

Job description

**Role & responsibilities** - Process bankruptcy files, funding diversions, UCC filings, account placements, and related collections or recovery activity in accordance with established procedures. - Review transactions, payments, contracts, account records, and supporting documentation to research issues, validate information, and resolve inquiries. - Monitor production queues, run daily operational reports, identify aging or exception items, and escalate risks or service-level concerns as needed. - Create, track, research, and resolve Client360 tickets and complaint-related requests with accurate documentation and timely follow-up. - Partner with internal teams to support payment resolution, process continuity, administrative requests, special projects, and continuous improvement efforts. **What will be great to have** - Atleast 3 years of previous experience in collections, recovery, financial operations, client service, case management, or operational support preferred. - Bachelors in any discipline - Strong attention to detail, accuracy, organization, and follow-through. - Ability to manage high-volume production work, prioritize competing requests, and meet deadlines. - Strong research, analytical, and problem-solving skills across multiple systems and data sources. - Working knowledge of collections, recovery, bankruptcy, UCC filings, funding diversion, or related financial operations preferred. - Clear written and verbal communication skills with the ability to document findings and partner with internal stakeholders. - Proficiency with Microsoft Office, especially Excel and Outlook; experience with case management tools preferred. - Ability to identify exceptions, operational risks, and process improvement opportunities and escalate appropriately. **Preferred** - Ability to adapt to changing priorities, procedures, systems, and business requirements in a deadline-driven environment. **Shift Timings:** (4:00 PM IST 1:00 AM IST)