Collections - Sr Associate

Job description

Role & responsibilities • Process bankruptcy files, funding diversions, UCC filings, account placements, and related collections or recovery activity in accordance with established procedures. • Review transactions, payments, contracts, account records, and supporting documentation to research issues, validate information, and resolve inquiries. • Monitor production queues, run daily operational reports, identify aging or exception items, and escalate risks or service-level concerns as needed. • Create, track, research, and resolve Client360 tickets and complaint-related requests with accurate documentation and timely follow-up. • Partner with internal teams to support payment resolution, process continuity, administrative requests, special projects, and continuous improvement efforts. What will be great to have • Atleast 3 years of previous experience in collections, recovery, financial operations, client service, case management, or operational support preferred. • Bachelors in any discipline • Strong attention to detail, accuracy, organization, and follow-through. • Ability to manage high-volume production work, prioritize competing requests, and meet deadlines. • Strong research, analytical, and problem-solving skills across multiple systems and data sources. • Working knowledge of collections, recovery, bankruptcy, UCC filings, funding diversion, or related financial operations preferred. • Clear written and verbal communication skills with the ability to document findings and partner with internal stakeholders. • Proficiency with Microsoft Office, especially Excel and Outlook; experience with case management tools preferred. • Ability to identify exceptions, operational risks, and process improvement opportunities and escalate appropriately. Preferred • Ability to adapt to changing priorities, procedures, systems, and business requirements in a deadline-driven environment. Shift Timings: (4:00 PM IST 1:00 AM IST)