Commercial Department Executive

Job description

**1. Cost Estimation & Quotation** - Prepare detailed cost estimations for castings based on drawings, specifications, and customer requirements - Analyse raw material cost, machining cost, pattern cost, and overheads - Coordinate with production, design, and finance teams for accurate costing inputs - Prepare and submit competitive quotations to customers - Review and revise estimates based on changes in specifications or market conditions **2. Customer Coordination & Follow-Up** - Act as the primary point of contact for assigned customers - Maintain strong relationships to ensure repeat business and customer satisfaction - Follow up on enquiries, quotations, and order confirmations - Handle customer communication regarding delivery schedules, quality concerns, and technical clarifications - Ensure timely response to customer queries and requirements **3. Castings & Production Follow-Up** - Track order status from order receipt to final dispatch - Coordinate with production planning, foundry, machining, and quality teams - Ensure adherence to delivery timelines and customer commitments - Monitor progress and proactively resolve bottlenecks in production - Update customers regularly on order status and expected delivery **4. Liaison Between Customer & Manufacturing Plant** - Act as a communication bridge between customers and internal departments - Translate customer requirements into actionable production instructions - Ensure alignment of customer expectations with manufacturing capabilities - Coordinate for sample approvals, inspections, and dispatch clearances **5. Order Processing & Documentation** - Prepare and process sales orders, work orders, and related documentation - Maintain accurate records of customer orders, quotations, and communications - Coordinate with dispatch and logistics teams for shipment documentation - Ensure compliance with commercial terms and conditions **6. Market & Business Support** - Assist in identifying new business opportunities and potential customers - Support marketing initiatives such as client visits, exhibitions, and presentations - Analyse customer feedback and market trends for continuous improvement - Work towards achieving sales targets and business growth objectives **7. Coordination with Internal Teams** - Work closely with: - Design & Engineering (for technical clarification) - Production & Planning (for execution) - Quality Assurance (for compliance) - Finance (for costing and payments) - Ensure smooth inter-departmental communication