Compute Operations Manager (VMware, Windows & Linux)

Job description

**Compute Operations Manager (VMware, Windows & Linux)** **Experience: 12+ years** **Location: Hyderabad, Bangalore, Noida, Gurugram, Pune** **Only Immediate Joiners Preferred.** If you are Immediate joiner, Kindly share resume to **nsenthil.kumar@genpact.com with Sub of " Compute Operations Manager " along with notice period.** **Role Summary** The Compute Operations Manager is responsible for managing enterprise compute infrastructure across **VMware, Windows, and Linux platforms** , ensuring high availability, security, and operational excellence. This is a **client-facing leadership role** requiring strong technical depth, delivery governance, and stakeholder management skills in a managed services or COE environment. **Key Responsibilities** **1. End-to-End Compute Operations** - Lead operations for: - **VMware (vSphere, ESXi, vCenter)** - **Windows Server environments** - **Linux platforms (RHEL, CentOS, Ubuntu)** - Ensure **24x7 availability, performance, and stability** of compute services - Drive SLA adherence, uptime targets, and operational KPIs **2. Client & Stakeholder Management** - Act as the **primary customer-facing contact** for compute services - Lead: - Service review meetings (weekly/monthly governance) - Incident reviews and RCA discussions - Continuous improvement initiatives - Translate **business requirements into technical solutions** - Maintain strong client relationships and drive **customer satisfaction (CSAT)** **3. Team Leadership & Delivery** - Manage and mentor **multi-skilled teams (VMware + Windows + Linux admins)** - Oversee L2/L3 support teams in global delivery model (onshore/offshore) - Drive: - Skill development and cross-training - Resource planning and capacity management - Ensure adherence to operational processes and service quality standards **4. Incident, Problem & Change Management** - Lead resolution of **critical incidents (P1/P2)** across platforms - Ensure timely RCA and preventive actions - Govern **change management activities** (patching, upgrades, migrations) - Maintain and improve operational runbooks and SOPs **5. Platform Management & Engineering** - VMware: - Cluster, host, and VM lifecycle management - HA/DR (vMotion, DRS, SRM basics) - Windows: - Server administration, patching, Active Directory coordination - Linux: - OS administration, patching, performance tuning - Collaborate with: - Storage, network, security, and cloud teams **6. Automation & Transformation** - Drive automation using: - **PowerCLI, PowerShell, Python, Shell scripting** - VMware Aria / vRealize - Implement: - Self-service provisioning - Auto-remediation and monitoring optimization - Reduce operational effort and improve efficiency **7. Monitoring, Reporting & Governance** - Monitor infrastructure using enterprise tools (vROps, OEM, etc.) - Publish dashboards and reports: - SLA/KPI metrics - Capacity & utilization - Incident trends - Ensure compliance with: - Security policies - Audit and regulatory controls **Required Skills & Expertise** **Technical Skills** - Strong expertise in: - **VMware vSphere (ESXi, vCenter, clusters, HA/DRS)** - **Windows Server (2012/2016/2019/2022)** - **Linux (RHEL / Ubuntu / CentOS administration)** - Knowledge of: - Backup & DR tools - Storage (SAN/NAS) and networking fundamentals **Automation & Tools** - Scripting: - PowerShell / PowerCLI (mandatory) - Python / Bash (preferred) - ITSM tools: - ServiceNow (or equivalent) - Monitoring: - vROps, SCOM, SolarWinds, or similar **Process & Framework** - Strong understanding of **ITIL processes** - Experience in **managed services / COE delivery model** - Exposure to SLA-driven environments **Leadership & Soft Skills** - Strong communication and presentation skills - Proven ability to manage **client expectations and escalations** - Analytical problem-solving and decision-making - Ability to work in high-pressure environments **Experience Required** - 10–15 years of IT infrastructure experience - 5+ years in **compute/platform operations leadership** - Experience managing **VMware + Windows + Linux environments** - Prior experience in **client-facing managed services roles (mandatory)** **Education & Certifications** - Bachelor’s degree in IT / Computer Science or equivalent - Preferred certifications: - VMware VCP - Microsoft (Windows Server / Azure Admin – optional) - Red Hat (RHCSA/RHCE – preferred) - ITIL Foundation **Key KPIs** - SLA compliance (Availability, MTTR) - Incident reduction & RCA effectiveness - Automation adoption (reduced manual effort) - Customer satisfaction (CSAT) - Platform performance and utilization optimization **Nice to Have** - VMware NSX / Horizon knowledge - Cloud exposure (Azure / AWS VMware) - Experience in transformation / migration projects