Configuration Specialist

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Configuration Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "ROLE OVERVIEW We are looking for an Associate SCCM/Intune Engineer to join NTT DATA's India EPM Delivery Centre. This role involves independently executing endpoint management tasks — software deployments, patch operations, device compliance, and Intune MDM management — for NTT DATA's global enterprise clients. The engineer will handle L1/L2 incidents, contribute to operational improvements, and develop depth across SCCM and Intune platforms within NTT DATA's managed services delivery model. The role operates within IST-based shift windows supporting international clients. Key Responsibilities Software Deployment & Application Management • Create and manage SCCM applications, packages, and deployment types for enterprise software distribution across global client endpoints. • Configure and deploy Win32 apps, MSI packages, and Microsoft Store apps via Microsoft Intune. • Manage deployment collections, targeting logic, and deployment scheduling in SCCM. • Monitor deployment success rates and troubleshoot software installation failures at L1/L2 level. • Assist with .intunewin packaging using the Microsoft Win32 Content Prep Tool. • Support application lifecycle activities including supersedence, retirement, and version updates. Patch Management • Execute patch deployment operations including software update group creation, ADR configuration, and phased rollouts. • Monitor Software Update Point (SUP) synchronization, WSUS catalog management, and patch compliance dashboards. • Manage maintenance windows and patch deployment rings aligned with client change management processes. • Troubleshoot patch installation failures and document root cause analysis for recurring issues. • Support Intune Windows Update for Business (WUfB) policy configuration and deferral ring management. Device Management & Compliance • Manage device enrollment, compliance policies, and conditional access configurations in Microsoft Intune. • Create and maintain configuration profiles for Windows endpoints including security baselines and settings catalog policies. • Monitor device compliance dashboards and assist with remediation of non-compliant endpoints. • Support Azure AD join, Hybrid Azure AD join, and co-management configuration activities. Incident & Operations Management • Handle L1/L2 endpoint incidents and service requests within defined SLA timeframes for global client accounts. • Perform root cause analysis on recurring incidents and contribute to problem management activities. • Escalate L3 issues to senior engineers with detailed troubleshooting documentation. • Maintain and update operational runbooks, SOPs, and knowledge base articles. • Participate in handover/takeover procedures during shift transitions for 24x7 delivery support. Required Skills • Microsoft SCCM/ConfigMgr — application deployment, collections, patch management, and console operations • Microsoft Intune — device enrollment, compliance policies, configuration profiles, and app deployment • Windows 10/11 endpoint configuration, troubleshooting, and management • Azure Active Directory — device join types, user/group management, and conditional access basics • PowerShell scripting for basic endpoint automation and reporting tasks • ITSM tools — ServiceNow or equivalent for incident, change, and problem management • Understanding of Windows Update, WSUS, and Software Update Point operations • Good English communication skills for client-facing ticket updates and documentation Preferred Qualifications • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Experience with co-management scenarios and workload transition in SCCM/Intune • Familiarity with Microsoft Endpoint Analytics and Intune reporting • Prior experience in managed services or IT outsourcing delivery environment MINIMUM EDUCATION Bachelor's degree (B.E./B.Tech/BCA/B.Sc. Computer Science or IT) or MCA from a recognised Indian university. Equivalent professional certifications and experience will be considered." About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide paym