Confluence Support - Technical Specialist-Cloud & Infra Engg

Job description

Country/Region: IN Requisition ID: 37267 Work Model: Position Type: Salary Range: Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI # **Title:** **Confluence Support - Technical Specialist-Cloud & Infra Engg** Description: ## **Area(s) of responsibility** Experience Required 3–6 years of IT experience with minimum 2–4 years of Confluence administration and support experience Role Purpose The Confluence L1.5 – L2 Support Engineer will be responsible for platform administration, user support, space governance, knowledge management enablement, access administration, and operational support for Confluence. The role will support collaboration governance, content organization, permissions management, reporting, and platform optimization initiatives while ensuring standardization, maintainability, and user adoption. The resource will operate within a governance-led support model and collaborate closely with customer stakeholders, Birlasoft delivery teams, architects, and integration teams. Key Responsibilities Platform Administration & Support Provide L1.5 and L2 operational support for Confluence platform issues and service requests Administer Confluence spaces, templates, permissions, and user access Support creation and maintenance of knowledge repositories and collaboration spaces Troubleshoot platform access, synchronization, and content issues Support page templates, macros, navigation, and page structures Monitor platform performance and operational stability Ensure adherence to defined SLA and support processes Knowledge Management Support Support enterprise knowledge management initiatives Organize and maintain knowledge repositories and structures Assist in migration, archival, and cleanup activities Support content lifecycle governance and retention practices Enable knowledge standardization and usability improvements Assist in defining and maintaining content taxonomy and structure Governance & Compliance Support Confluence governance and information architecture standards Ensure proper permission structures and access governance Support audit readiness and compliance reporting Assist in identifying stale, duplicate, or obsolete content Participate in governance reviews and cleanup initiatives Maintain standardized templates and documentation structures