Consultant - Poise

Job description

Job Description – ifly Poise ConsultantRole The Consultant - Poise is responsible for designing and delivering impactful learning interventions focused on professional presence, grooming, etiquette, confidence building, image management, and workplace conduct. The role plays a key part in enhancing employee presentation standards and strengthening the brand image through experiential and engaging training programs across locations. Consultant- Poise Trainer Job Title Consultant-Poise Role Highlights / Summary Responsible for delivering poise, etiquette, and image consulting training programs to enhance confidence, presentation, and professional image across the organization. Key Stakeholders       Internal Employees / Trainees       Learning & Development Team       Poise Team       Airport and Corporate Leadership Teams       Cross-functional Business Stakeholders **Key Responsibilities** **Training Delivery** - Facilitate engaging and interactive training sessions on poise, grooming, professional etiquette, communication, body language, executive presence, and personal branding. - Deliver classroom, virtual, and experiential learning interventions across locations. - Ensure adherence to organizational grooming, appearance, and service standards during all training programs. - Drive learner engagement and measure training effectiveness through assessments, observations, and feedback mechanisms. **Coaching & Development** - Provide individualized coaching and constructive feedback to enhance participants' confidence, professional presence, and workplace image. - Conduct image consultations and recommend appropriate grooming, styling, and presentation practices aligned with organizational standards. - Guide employees on makeup application, skincare, grooming techniques, and overall appearance management where applicable. **Content & Program Management** - Develop, customize, and continuously update training content, facilitator guides, activities, and learning resources. - Incorporate contemporary trends, best practices, and industry benchmarks in grooming and image consulting into training programs. - Support the design of assessment frameworks, certification programs, and learning journeys related to Poise and Grooming. **Stakeholder Collaboration** - Partner with Learning & Development, operational teams, and business stakeholders to identify training needs and deliver targeted interventions. - Collaborate with fellow trainers to ensure consistency in training delivery, messaging, and learner experience across locations. **Reporting & Compliance** - Maintain accurate training records, attendance data, assessment results, and feedback reports. - Track and report training effectiveness, compliance levels, and developmental recommendations. - Ensure all training interventions align with organizational policies, grooming guidelines, and service excellence standards. **Travel Requirements** - Travel extensively across IndiGo locations to conduct training programs, audits, coaching sessions, and stakeholder engagements as required. **Tools & Resources** Learning Management System (LMS) Training Presentations & Learning Content Grooming & Image Consulting Tools Makeup Demonstration Kits Assessment & Reporting Dashboards MS Office Suite **Required Skills** - Training Facilitation & Adult Learning Methodologies - Grooming & Image Consulting Expertise - Executive Presence and Etiquette Coaching - Strong Communication and Presentation Skills - Stakeholder Management - Coaching & Feedback Delivery - Content Design and Curriculum Development - Report Writing and Data Tracking **Qualifications & Experience** - Bachelor's Degree in any discipline. - Minimum 3-5 years of experience in Training, Learning & Development, Poise, Image Consulting, Hospitality, Aviation, Retail Luxury, or related industries. - Proven experience in facilitating behavioral, Poise, etiquette, or personality development programs. - Experience in coaching individuals and groups on professional image and presentation standards. **Preferred Certifications** - Image Consulting Certification - Makeup Artistry Certification - Soft Skills or Behavioral Training Certification - Train-the-Trainer (TTT) Certification - Etiquette & Protocol Certification - Hair Design & product knowledge **Reporting To** Manager - Poise / Training Lead Location & Work ModeLocation: Gurugram Work Mode: Work from Office Shift: Rotational Shifts Travel: Extensive travel across operational locations as required **Behavioral Competencies** - Professional Presence & Credibility - Customer Focus - Adaptability & Resilience - Collaboration & Teamwork - Influencing & Interpersonal Effectiveness - Attention to Detail - Ownership & Accountability - Continuous Learning Mindset **Success Measures** - Training Effectiveness Scores - Learner Satisfaction & Engagement Ratings - Grooming and Poise Compliance Improvement - Coaching Impact and Behavioral Change - Training Coverage Across Locations - Stakeholder Feedback and Program Quality Metrics