Consultant | ServiceNow Developer - ITOM / ITAM / GRC | Delhi | ServiceNow

Job description

Job requisition ID :: 106349 Date: Jun 15, 2026 Location: Delhi Designation: Consultant Entity: Deloitte Touche Tohmatsu India LLP **Deloitte****.** Be audacious in impact When was the last time you **thought the unthinkable, defined the unfathomable**, or did what no one else has dared to try? At Deloitte, we're creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So, bring your unique self and rise louder and leap further than ever before. **Consultant | ITSM | Gurgaon | ServiceNow** - **Job requisition ID:** 106349 - **Location:** Bengaluru, Gurugram, Hyderabad - **Entity:** Deloitte Touche Tohmatsu India LLP **The team** Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P **Your work profile** We are looking for an experienced ServiceNow ITSM Developer with 3–5 years of hands-on experience in implementing, configuring, and supporting ServiceNow ITSM solutions. The ideal candidate will have strong expertise in Incident , alert correlation, noise reduction, integrations with monitoring tools, and automation to support enterprise IT operations. - ITSM Build and manage Request Management, Incident Management, Major Incident Management , Problem, Change Management, Custom Applications, Service Catalogues - ITSM Configuring Notifications, SLAs, Service Operations Workbench - Build ITSM dashboards using ServiceNow Performance Analytics and reporting - ITSM – Advance workflows, GenAi, Agentic workflow solutions , NowAssist, VA chat, ITIL 4 aligned ITSM module implementation - ITAM – Asset management workflows , HW & SW asset management workflows, procurement, onboarding, HW/SW catalogues, Provisioning, tracking, retiral configuration and reporting Dashboard configuration - ITAM – build integration with ITAM discovery and source systems ( SCCM, Airwatch, Intune) , good to have capability using integration with provision tools - Good to have HAM Pro , SAM pro capability using Publisher pack configuration **Key Responsibilities:** - Gather, analyze, and document business and technical requirements related to ITIL 4 aligned IT Service Management and IT Asset Management - ITSM - Build workflows and configuration with ITIL 4 aligned ServiceNow ITSM module implementation - Build and manage Request Management, Incident Management, Major Incident Management , Problem, Change Management, Custom Applications, Service Catalogues - Configuring Notifications, SLAs, Service Operations Workbench - Build ITSM dashboards using ServiceNow Performance Analytics, NowAssist , GenAI and reporting - Integrate with MS Team , SSO, AD, - ITAM - Asset management workflows , HW & SW asset management workflows, procurement, onboarding, HW/SW catalogues, Provisioning, tracking, retiral configuration and reporting Dashboard configuration - Build integration with ITAM discovery and source systems ( SCCM, Airwatch, Intune) , good to have capability using integration with provision tools - Good to have HAM Pro , SAM pro capability using Publisher pack configuration - Configure, customize, and enhance ServiceNow ITSM capabilities, including: NowAssist , Major Incident Management, Knowledge Management, walk-up experience and Work place automations - Integrate ServiceNow ITSM with third-party ITSM tools (e.g., Remedy, ServiceNow , JIRA etc ) using REST APIs, connectors, and MID Servers - Configure Incident and Change integrations to enable automated ticket creation and lifecycle management from alerts - Develop automation using Flow Designer for: Automated incident creation and updates - CI and service impact updates - Work closely with CMDB and Service Mapping teams to ensure accurate CI and service context for events and alerts - Tune and optimize ITSM to improve performance, scalability, and accuracy - Provide L2/L3 production support, troubleshooting - Resolve MID Server and integration problems - Assist in ServiceNow upgrades, update set migrations, testing, and production deployments - Create and maintain technical documentation, configuration guides, and operational runbooks - Ensure implementations align with ServiceNow best practices, governance models, and ITIL standards **Key skills required** - Bachelor’s degree in Computer Science, Information Technology, or a related field - 3-5 years of hands-on experience with ServiceNow ITSM, ITAM . - Good to have capability on other ServiceNow modules like HRSD,CSM, ITOM, CMDB experience - Strong expertise in: ITSM , ITAM, HAM , SAM - Strong experience in ITSM , ITAM Integration with Enterpeise systems - Hands-on experience integrating ServiceNow with AD, SSO. - Hands on experience in integration using OAuth and latest authentication methods for integration - Strong understanding of MID Server architecture and troubleshooting - Experience with Flow Designer, workflow editor and automation - Solid understanding of ITIL processes, especially Event, Incident, and Change Management - Strong analytical, troubleshooting, and problem-solving skills - Excellent communication, documentation, and stakeholder management skills - Experience working with global, cross-functional operations teams **Preferred Skills:** - ServiceNow Certified System Administrator (CSA) - ServiceNow CIS ITSM certification (preferred) - ServiceNow ITAM HAM, SAM certification / micro certification (preferred) Education - Bachelors and Above **Experience with:** - ITSM - ITAM - Flow Designer - MID Server, Integrations - HAM, SAM **Candidate must visit the office as per Deloitte and Client ways of working** **You bring you** That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs. **Your bold odyssey starts here** Our story starts with your success: Experience excellen