CONSULTANT - SERVICENOW ITOM

Job description

**Job Title :** Consultant - ServiceNow ITOM **Key Skills :** ServiceNow, ITOM, Discovery, Event Management &Service Mapping **Experinece :** 9+ Years  **Location :** Gr Noida, Pune & Hyderabad **Shift :** Australian Shift **Mode :** On Site  **Role Overview** We are seeking a highly skilled **ServiceNow ITOM Architect** with **9+ years of overall experience** and strong expertise in **ServiceNow IT Operations Management (ITOM)** suite. The ideal candidate will be responsible for designing, architecting, and implementing scalable ITOM solutions, including **Discovery, Event Management, and Service Mapping**, aligned with business and IT objectives. **Key Responsibilities** - Lead the **architecture, design, and implementation** of ServiceNow ITOM solutions. - Drive end-to-end delivery of ITOM modules including: - **Discovery** - **Service Mapping** - **Event Management** - Define and implement **CMDB strategy, governance, and data model improvements**. - Design integration solutions with external monitoring tools (e.g., SolarWinds, Dynatrace, Splunk, AppDynamics). - Architect **event correlation, alert management, and automation workflows**. - Provide expertise in **service mapping strategies** (top-down & bottom-up approaches). - Establish best practices for **data accuracy, reconciliation, and CI lifecycle management**. - Collaborate with stakeholders to understand requirements and translate them into technical solutions. - Lead **technical workshops, client discussions, and architecture reviews**. - Mentor developers and guide the team on ServiceNow best practices. - Ensure adherence to **ServiceNow platform governance, security, and performance standards**. **Required Skills & Experience** - **9+ years of IT experience**, with **5+ years in ServiceNow ITOM**. - Strong hands-on expertise in: - **ServiceNow Discovery** - **Service Mapping** - **Event Management** - Deep understanding of: - **CMDB architecture & data modeling** - Identification & reconciliation rules - Experience with **MID Server setup and management**. - Exposure to **cloud environments (AWS/Azure/GCP)** and hybrid infrastructure. - Strong knowledge of **ITIL processes and IT Operations workflows**. - Experience in **integration using REST/SOAP APIs, Web Services**. - Hands-on scripting experience in **JavaScript, Glide APIs**. **Preferred Qualifications** - ServiceNow Certifications: - **CSA (Certified System Administrator)** - **CIS-ITOM** - **ServiceNow Certified Implementation Specialist (ITOM modules)** - Experience with **AIOps / Predictive Intelligence / Event Intelligence**. - Strong understanding of **DevOps and monitoring tools integration**. - Experience in **large-scale enterprise implementations**. **Key Competencies** - Strong **solutioning and architectural mindset** - Excellent **stakeholder management and communication skills** - Ability to work in **fast-paced, client-facing environments** - Strong **problem-solving and analytical skills**