Consultant

Job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply- **Job Title:** Consultant **City:** Bengaluru **State/Province:** Karnataka **Posting Start Date:** 7/13/26 **Job Description:** Job Description **Role:** System Engineer L2 LONGDESCRIPTION section. 1 of 6. **Section Title:** Job Description Job Description Do Excellent communication skills - Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. - Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. - Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support - Answer incoming calls and respond to customer’s emails in timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as and when needed. - Provide product and service information to customers. - Research required information using available resources and Offer Solution to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and Domains who can best support he user, - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Create SOPs for new Issues and resolution given. - Complete call logs and reports. ͏ KEY SKILLS AND COMPETENCIES • Strong communication and presentation skills • Technical knowledge • Good understanding of statistical and analytical principles and processes • 10-12 years of ITSM experience in Change and other processes • ITIL V3 / 2011 Foundation or Intermediate certification • Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors ͏ ͏ ͏ **#body.unify div.unify-button-container .unify-apply-now:** focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-