Consumer Platforms-Hyderabad-Digital Operations - Specialist

Job description

Platform Solutions At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. For us, it’s all about bringing together people who are curious, collaborative and have the drive to make things possible for our clients and communities. At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. For us, it’s all about bringing together people who are curious, collaborative and have the drive to make things possible for our clients and communities. We build and embed cloud-based, developer-centric financial products and services in our clients’ ecosystems to help them better serve their own clients and customers. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html ABOUT THE ROLE Responsibilities & Qualifications Your Impact As a Fraud Specialist, you will be responsible for evaluating the circumstances of cases of suspected or confirmed fraud and making recommendations about future measures. You will be responsible for identification, development and investigation of consumer financial services fraud. You will analyze data for patterns and trends and make recommendations to improve policy and procedures. Responsibilities • Gather, organize and analyze data as it pertains to case development through the use of analytical tracking and data management tool • Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership • Determine action required based on established procedures and work with supervisor to handle more complex cases • Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate. • Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements • Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred • Manage significant caseload and utilize the company investigation system • Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed Qualifications • Bachelor's Degree or equivalent combination of education and fraud experience • Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner. • Detailed-oriented and organized • Minimum of 3-4 years of experience in financial services or experience into digital payments fraud investigation. • Ability to research and make appropriate decision regarding complex cases • Ability to be flexible for Rotating weekends and holidays ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2026. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. We Offer Best-In-Class Benefits Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. Holiday & Vacation Policies We