Contact Center Specialist - US Voice Process

Job description

**Job description** **Role Overview:** **The candidate will be responsible for working with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts.** **Role & responsibilities** - **Act as the first point of contact for customers regarding service-related queries, troubleshooting, and handling complex service requests by logging them into appropriate systems for resolution.** - **Educate clients and advisors on newly implemented services, systems, and procedures to promote efficient self-service and enhance user experience.** - **Process complex service transactions and resolve account-related casework initiated through web-based or paper forms, ensuring timely completion and adherence to service-level goals.** - **Handle inbound and outbound customer interactions to provide accurate, prompt, and effective solutions for transaction and service-related requests.** - **Utilize internal systems and applications to record, update, and manage customer information accurately in the designated platforms.** **Preferred candidate profile** **A minimum of 1-3 years of relevant work experience in International Voice** **- Strong written and spoken communication skills** **- Ability to explain complex policies or concepts in a time-bound manner** **- Excellent customer service skills** **- Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner** **Perks and Benefits:** **5 Days working** **Sat-Sun off** **Two-way cabs** **To apply, please share your cv at sophiya.massey@careernet.in.** **or call/whatsapp @7042266439**