Content Operations Senior Analyst

Job description

**Key Skills:** MySQL, Content Management System, Troubleshooting, Configuration **Roles and Responsibilities:** - Own end-to-end configuration of complex, multi-component content across platforms, ensuring alignment with business requirements. - Interpret business inputs, map data variables, and prepare configuration structures that support accurate mail-merge and operational workflows. - Partner with operations and technology teams to design validation steps and execute test plans prior to content release. - Maintain clear and structured documentation, including SOPs and operational references, to ensure repeatability and reduce errors. - Enforce content governance and configuration standards by validating inputs and logic structures against defined conventions. - Support onboarding and alignment of peers by promoting standards and best practices across content operations. **Skills Required:** - 3-5 years of experience in content operations, configuration, or CMS administration. - Strong hands-on experience with Content Management Systems and configuration workflows. - Proficiency in MySQL for querying, validation, and troubleshooting data issues. - Ability to translate business requirements into structured configuration logic and scalable solutions. - Experience in troubleshooting content, configuration, and release-related issues. - Strong understanding of mail-merge processes and data variable mapping. - Experience designing and executing validation steps and test plans before release. - Strong documentation skills to maintain SOPs and operational references. - Good communication skills to collaborate with operations and technology teams. **Education:** Bachelor's degree or equivalent experience in a relevant field.