Content Specialist

Job description

The Entity Content team collects, manages, and supplies content for various datasets. This content is used extensively across and beyond Refinitiv/LSEG and is a critical asset to a wide range of Refinitiv/LSEG products. The Content Specialists will be accountable for delivering on Key Projects related to Business Cases, database and supporting Data Strategy teams and will contribute to the delivery of the content roadmap to fulfil all business requirements. The role of the Content Specialist is to: • Provide subject matter expertise, skills, and specific knowledge within data/content to build and maintain the content covered by Entity Content • Advise internal and external stakeholders on business requirements. • Set guidelines on various content related aspects considering markets and stakeholders requirement. Day to Day Responsibilities: • Creating, extracting, and manipulating data in relational databases and stored procedures • Periodic/ongoing maintenance/review of content sources for efficacy and applicability • Ad-hoc content research • Act as a primary contact and give technical presentations on area of expertise • Facilitate problem solving on data & product issues, including database infrastructure and maintain procedures • Validate business requirements for new projects • Represent content groups & asset classes in projects or discussions with internal & external stakeholders • Prepare & present formal reports of recommendations, establishing agreements, service level agreements, implementations, monitoring & testing • Provide expertise and creativity in developing new methods of working which focus on cost effectiveness & resource efficiency • Clearly explain data flow, maintenance processes end to end, and impact of quality/technical issues on mid /end-users • Ensure documentation on workflows & practices is up to date and consistent • Ensure client requirements are considered, and help production teams to achieve desired results • Ensure awareness of customer views on content & recommend improvements/escalate problems as needed • Communicate effectively with other Refinitiv employees and external agencies to enhance the quality of content • Design, plan and conduct training modules for Analysts - collaboratively with Knowledge Management and Training Specialists •    Understanding of various next gen systems (AI, Machine Learning) •    Strong process orientation, ability to think E2E and craft pragmatic, scalable solutions to complex problems • Highly developed collaboration, reasoning, analytical and problem-solving skills • Successfully engage in multiple initiatives simultaneously and prioritize work effectively • Able to present and deliver clear messages to audiences at all levels • Firm grasp of program and project management principles and methodologies • Builds plans for the team that aligns with the regional and global business priorities • Work with Business Units, Capability Team to develop & implement long term strategic roadmaps • Responsible to analyse Bandwidth/resource utilization across and organize the team to deliver   the set objectives • Drive innovation and supporting change management • Creates a culture of engagement and performance • Leads conversation with external clients on how CEM is managed and how it adds value • Handle escalations of content concerns and bring in the support from Specialist organization on priority. • Establish best practices within the group and share across other teams. Education: •Graduate/Post Graduate Required Skills: • Deep knowledge and understanding of running a content team • Clear and demonstrated passion for customer service and excellence • Delivery against goals with a focused energetic approach to execution, a willingness to make decisions, delegate responsibility and develop a culture of performance and accountability • Ability to build strong relationships and manage across boundaries • Demonstrated success in achieving collaboration for positive purpose regionally and globally • Ability to build and maintain strong external and internal organization partnerships • Strong communication and presentation skills • Strong people leadership skills, demonstrated ability to manage managers and take tough decisions • Good analytical and problem-solving skills • Demonstrated success managing in a global matrix environment • Ability to work well under pressure, independently, as well as within a team environment • Drive and execute tasks/projects independently or with minimal supervision Desired Skills: • General understanding of Financial Data • General understanding of software release cycle • SQL knowledge • Requirements writing skills • Strong writing skills including client facing documents. • Customer-facing experience an advantage Teams to collaborate. Content/Data Management Team Operations Team Service and Quality Team Content Technology Team SAM Colleagues & CSM Teams Product Management & Proposition At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will