CRH-Kota-HDFCBB

Job description

Job Purpose Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation. Key Challenges for the role – • High dependency on HDFC Bank relationships in Open Architecture scenario, where they may have their own priorities so alignment is the key. • Balancing between the process requirement and expectations of the Channel partners • Principal Accountabilities Accountability Supporting Actions Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company • Continuous interaction ( as per RH / ZH's defined grid ) with the channel partners/Circle Heads of the Zone • Mapping all the key decision makers & build review Mechanism per mapping basis decided intervals • Aggressively downloading all the RnR activities to be run by BSLI • Innovative ways to download the R&R acti Ensure smooth function of the sales and other processes in order to maximise business potential. • Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module. • Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling Relation Ship Management: Open Architecture • To Handle Bank customers requirements with the best services and products ranges • To be equipped with insurance and Bank Products knowledge • To manage the relationship at all the levels to have the desire out-puts. Drive effective channel management • Work with the channel partner to effectively use R&R programs to drive desired behaviors’ • Ensure efficient use of spent on Channel Partners which helps in achieving the end objective. • Ensure achievement of desired levels of • ü People Retention:10% • ü Activisation of Teams:20% • FYP ISSUED:50% • NOPs:10% • ü Product Mix: 10% (20%,Trad 50%: ULIP 40%: Protection 10%Monthly) • 15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in- depth understanding of Channel needs • Identify training needs for the in-house and channel partner teams • Position gaps / Vacancy to be filled within a TAT of T+15 Days • Identify innovative methods working with the relationship to enhance penetration of the database Ensure the right method of business acquisition in order get the profitable mix for the organisation • Scrutinise the business on regular basis • Maintain quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T + 72 Hrs • Take necessary documented actions against defaulting employees on quality / conduct