CRM ( Customer relationship manager)

Job description

**Job Description: Customer relationship manager** **Location:** E-city focus towers **Department:** Service **Reports To:** Lead-HO Service **Role Summary** Responsible for handling, tracking, and closing customer complaints related to two-wheeler vehicles and service quality. The role ensures timely resolution by coordinating with customers, dealerships, and internal teams while improving overall customer satisfaction. **Key Responsibilities** - Log, track, and resolve customer complaints within defined timelines. - Coordinate with dealerships and technical teams for diagnosis and closure. - Coordinate with call centre team for on-time closure of inbound and outbound calls - Communicate professionally with customers and provide regular updates. - Maintain accurate records in CRM and prepare basic complaint reports. - Highlight repeat issues and support service improvement initiatives. - Participate in customer community events and act as SPOC for community concern resolution in co-ordination with dealers - Conduct on the job trainings on customer handling, call centre team **Qualifications** - Graduate preferred; technical or business background is an advantage. - 3-4 years of experience in customer service or complaint handling (premium brand experience preferred). **Skills** - Strong communication & interpersonal skills. - Problem-solving and coordination abilities. - Basic knowledge of two-wheeler service operations. - Proficiency in MS Office and CRM tools. **Benefits** - Exposure on working with global brand - Weekend rides - Skill training by company (Riding skill training, product technical training, soft skill training)