CRM Technical Consultant

Job description

**Greetings from Coforge!** Coforge is looking for **SAP CRM to S/4HANA Service Management Consultant** with **10-15 years** experience in SAP CRM and S/4 Hana. **Important Note :** We are looking for an immediate joiner for this role! If you're on a 30/60/90-day notice period, this opportunity may not be the right fit at the moment. We truly appreciate your understanding! **Please find the below detailed job description and the company profile for your better understanding.** **Position: SAP CRM Consultant** **Experience: 10-15 years** **Job Location: Bangalore/Pune/ Noida** **Position Type: Full time** **Qualification: Any graduate** **Work Mode: Hybrid** **Technical Skills:** SAP CRM, S/4 Hana and CRM S/4 Transition. **Job Summary:** We are looking for an experienced SAP CRM and SAP S/4HANA Service Management Consultant with strong hands-on expertise in SAP CRM (ECC) and SAP S/4HANA Service processes. The candidate should have experience in implementation, support, migration, or transformation projects involving CRM to S/4HANA Service Management. The ideal candidate should possess strong functional knowledge, experience in end-to-end SAP S/4HANA implementation or conversion projects, and the ability to work closely with business stakeholders and technical teams to deliver effective service management solutions. **Key Responsibilities:** - Work on SAP CRM (ECC) support, enhancement, implementation, and transformation projects. - Participate in SAP S/4HANA Service Management implementation and conversion activities. - Analyze existing CRM business processes and support migration/transformation to S/4HANA Service. - Gather business requirements and provide technical solutions aligned with business needs. - Configure and customize SAP CRM and S/4HANA Service Management functionalities. - Support integration activities between SAP CRM, S/4HANA, and other SAP/non-SAP systems. - Perform system testing, defect analysis, UAT support, and production support activities. - Prepare technical specifications, configuration documents, process flows, and training materials. - Provide post-go-live support and resolve business-critical issues. **Required Skills:** - Strong hands-on experience in SAP CRM (ECC). - Must have worked on SAP S/4HANA Service Management. - Experience in service process configuration and support. - Minimum one end-to-end SAP S/4HANA implementation or conversion project is mandatory. - Experience in CRM to S/4 Service transformation/migration is highly preferred. - Strong understanding of CRM service processes, customer interaction management, and service lifecycle management. - Experience in requirement gathering, business process mapping, and technical documentation. - Good understanding of integration with other SAP modules. - Excellent communication and stakeholder management skills. **Project Experience:** - SAP CRM implementation projects - SAP S/4HANA Service transformation projects - CRM to S/4HANA migration/conversion projects **Why Coforge?** Coforge is a global digital services and solutions provider that leverages emerging technologies and deep domain expertise to deliver real-world business impact for our clients. Weve emerged as the 7*th largest Indian IT services firm*. **Who We Are:** Coforge is devoted to making the world a better place for clients, for our communities and for our people. **What We Do:** We help businesses transform into intelligent, high-growth enterprises through capabilities in Generative AI, Cloud, Data & Analytics, Low-Code Platforms, Intelligent Automation and Cybersecurity. Coforge specializes in Data Governance, Digital Transformation, and Disruptive Technologies, helping clients to capitalize on their potential efficiencies. Coforge has been an instrumental partner in the digital transformation journey of clients across a broad spectrum of industries: Health Tech, Fin Tech, Hi-Tech, Security, Digital Payments, Education Publication, Travel, Real Estate, Supply Chain and Logistics and Emerging Technologies. Coforge operate across 25 countries, with 30 global delivery centers, and a thriving global workforce of 40,000+ employees. Our international network ensures that clients receive seamless access to the complete range of our services and expert knowledge and skills of professionals globally. Coforge has been recognized as a Great Place to Work certified organisation. Coforge was recognized at the ET Edge Best Organisations for Women 2026. **Interview Levels: 3-Technical Interviews** Regards**,** **Ravisankar P** Talent Acquisition - Coforge +91 9994599336 ravi.sankar@coforge.com