Cross Fucntional Service Mgmt lead required @ Wipro with quick joning

Job description

Job description: Job Description **Required Skills and qualification:** 8+ years of experience required Location- Chennai and Hyderabad - Strong technical understanding of IT systems, infrastructure, and applications - Excellent communication and interpersonal skills to effectively interact with diverse teams and stakeholders - Leadership qualities to guide and coordinate cross-functional teams during a crisis - Critical thinking and problem-solving abilities to quickly analyze complex situations and make informed decisions - Ability to work under pressure and manage time effectively in high-stress situations - Experience with incident management methodologies and best practices - Experience with ServiceNow ticketing tool **Key responsibilities:** - Quickly identify situations that constitute a major incident, initiate escalation procedures, and declare a major incident when necessary. - Establish and manage a dedicated incident command center, coordinating the activities of various teams involved in the response. - Gather relevant technical experts from different departments (network, application, security, etc.) to diagnose the issue and develop mitigation strategies - Provide clear, concise, and timely updates to senior leadership, affected users, and other stakeholders regarding the incident status and recovery efforts - Analyze information, assess potential risks, and make critical decisions to prioritize actions and resource allocation during the incident - Work with the problem management team to identify the root cause of the major incident and implement preventative measures to avoid future occurrences. - Utilize dedicated incident management systems to track incident progress, manage communication channels, and maintain detailed documentation. Mandatory Skills: ITIL Cross Functional Service Management .