CS Associate , Customer Service

Job description

We are looking for Customer Service Associate for the VKYC (Video Know Your Customer) verification process, you will be responsible for conducting real-time video-based identity verification of customers to ensure compliance with regulatory requirements and organizational policies.Key job responsibilitiesVideo Calls: Answer live video calls with new customers to check their identity.Check ID Documents: Look at original ID cards (like PAN card, Aadhaar, Passport, or Driver's License) shown on camera to make sure they are real and not modified.Face Match: Make sure the person on the video call looks like the photo on their ID card.Check Location: Verify that the customer is calling from an allowed location using the map system.Spot Fraud: Pay close attention to spot fake documents, fake photos, or suspicious behavior. Report any risky cases to your team lead.Save Records: Take clear screenshots, enter customer details into the computer, and save the session details accurately.Help Customers: Talk politely to customers, answer their simple questions, and guide them step-by-step through the call.Follow Rules: Follow company procedures and government safety laws closely.