CSE - Aurangabad

Job description

**Job Purpose** **Job Title** **Branch Operations Executive** **Function** **Operations** **Department** **Zonal Operations** **Reporting To** **(Title)** **Team Manager Operations & Finance** **Superior’s Superior** **(Title)** **Zonal Manager Operations and Finance** **Unit** **Birla Sun Life Insurance Company Ltd** **Location** **Zone** **Business** **Life Insurance** **Date** **July 2012** - Job Purpose Responsible for day to day operational, financial, commercial & administrative activities of the branch. Ensuring 100% compliance to regulatory and organizational guidelines. - Dimensions What are the areas (in quantitative terms) the job has an impact on? **Dimension** **Remarks** **Input Accuracy Target** 90% Inclusive of Medical and Non Medical cases **Petty Cash** 15-25 (thousand) Monthly - Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone? **Key Challenges For The Role** - Consistent delivery of 100% accuracy across wide range of activities amid rapidly changing processes, diverse organizational guidelines , adaptation to regular extended working hours, seasonal & un predictable spike in volumes with limited or no system validations. - Maintaining confidentiality of information and documentation despite lack of infrastructure and support - Operating multiple systems (in excess of 15) despite server band width and connectivity issues - Handling Sales behavior effectively in order to ensure compliance to internal and external guidelines - Principal Accountabilities **Accountability** Supporting Actions Execute financial processes timely with 100% accuracy - Execute the receipting, banking and reconciliation processes accurately for policy cash/Cheque/DD within timelines as per the set process. - Detection of Fake note to avoid operational loss - Cheque Dishonour Management. - Safe custody of both sets of Safe and cash box Keys and one set of office keys. - Timely reconciliation of assets of the branch. - Ensure genuineness of petty cash spends, timely raising and recording. Provide commercial support - Identify local vendors and facilitate their registration as per procurement guidelines. - Procurement of vendor bills, establishing genuineness and timely payment as per agreement. - Encourage NEFT registrations of vendors. - Support lease agreement registration and renewal process. - New branch set up- coordination with various functions like IT/Infra/banking/ZOPS/DSF for smooth functions of branch. Extend Legal , Compliance and Taxation support - Timely remittance of professional and work contract tax. - Represent company on behalf of compliance/HO for hearing matters in labour/consumer court. - Timely updates to HO on receipt of any notice from Tax authorities/labour offices/employment exchange/Local municipal offices. - Ensure statutory displays at branches. - Ensure 100% compliance of AML guidelines, identification and reporting of suspicious & fraudulent operational and financial transactions. - Adherence to BCP guidelines. Handle Advisor commission process - Timely Updation & handover of Commission chq to Advisors. - Encourage NEFT with advisors and FLS. - Resolve commission related queries of advisor. - Ensure timely receipts and hand-over of TDS certificate to advisors. Provide HR/IT/Admin support - Manage joining and exit formalities for concerned employees at the branch, including full and final settlement process. - Log calls in case of downtime/pursue with Corporate IT. - Monitor and ensure housekeeping, security and dispatch services are rendered in an uninterrupted and cost effective manner. - Handle physical resource booking like meeting rooms, projectors, etc. Execute Underwriting and New Business processes - Scrutinise New Business applications as per the SOPs to ensure 100% input accuracy to enhance straight through processing and issuance to submission ratio. - Arrange speedy pick up of medical reports from medical labs and timely transmission of applications, medical reports, requirements via scanning and indexing with 100% accuracy. - Collaborate with head office process owners/vendors to facilitate faster issuance. - Ensure timely and accurate updation and delivery of policy documents/refund cheques in adherence to set standards. Provide prompt, accurate and courteous Customer Service - Ensure 1 st contact resolution at the branch for all internal & external customers’ & track requests through prescribed systems ensuring 100% accuracy and timely closure. - Scrutinise claims documentation as per set guidelines and coordination with sales force and claimant for speedy fulfilment of claim requirements. - Ensure 100% accurate and timely scrutiny & processing of reinstatement, fund switch, financial payout requests & other customer requests on the same day to avoid Gain/Loss. Customer identity & signature to be verified to establish genuineness of the transaction. - Proactively participate in data cleansing exercise for both internal & external customers in respect of Bank details, PAN card Information, contact details & undelivered communications, . Contribute to Revenue Generation & conservation at every single opportunity & instance. - Encourage NEFT enrolment for internal & external customers - Participating in Persistency drive by sharing data with sales force & contacting customers for the allocated data base. - Encourage use of self help tools like Go Green, ECS activation, alternate payment options by customers. - Enhance contactability of the customers by collecting contact details. - Participate in cost savings initiatives. - Actively endeavour towards containing Freelook/ Surrender / withdrawal at branches by convincing customers. - Actively engage with visiting customers to enhance revenue generation for the business by way of promoting Riders & t