CSE Gangtok

Job description

**Job Purpose** Responsible for day to day operational, financial, commercial & administrative activities of the branch. Ensuring 100% compliance to regulatory and organizational guidelines **Job Context & Major Challenges** Job Context: Responsible for day to day operational, financial, commercial & administrative activities of the branch. Ensuring 100% compliance to regulatory and organizational guidelines Job Challenges: - Consistent delivery of 100% accuracy across wide range of activities amid rapidly changing processes, diverse organizational guidelines , adaptation to regular extended working hours, seasonal & un predictable spike in volumes with limited or no system validations. - Maintaining confidentiality of information and documentation despite lack of infrastructure and support - Operating multiple systems (in excess of 15) despite server band width and connectivity issues - Handling Sales behaviour effectively in order to ensure compliance to internal and external guidelines **Key Result Areas** **KRA (Accountabilities) (Max 1325 Characters)** **Supporting Actions (Max 1325 Characters)** KRA1 A. Execute financial processes timely with 100% accuracy B. Provide commercial support A. 1. Execute the receipting, banking and reconciliation processes accurately for policy cash/Cheque/DD within timelines as per the set process. - Detection of Fake note to avoid operational loss - Cheque Dishonour Management. - Safe custody of both sets of Safe and cash box Keys and one set of office keys. - Timely reconciliation of assets of the branch. - Ensure genuineness of petty cash spends, timely raising and recording. B. 1. Identify local vendors and facilitate their registration as per procurement guidelines. - Procurement of vendor bills, establishing genuineness and timely payment as per agreement. - Encourage NEFT registrations of vendors. - Support lease agreement registration and renewal process. - New branch set up- coordination with various functions like IT/Infra/banking/ZOPS/DSF for smooth functions of branch. KRA10 Execute Advisor Licensing process & extend Sales Support 12. Coordinate for advisor / FLS Reward and Recognitions and for domestic & overseas sales conference with HO - Contact updation in BSLI online of Advisors and FLS - Contactability enhancement at NB stage,post welcome call followed by CRT. - Preparation of Various MIS related to BSLI Way and updation of Various Dash Boards. - Coordination with various institutes, approved by Training Head, for the training of new Insurance Applicant. - Re exam scheduling of failed candidates in coordination with BH/AMs - Coordination with RHR for offer letter generation for FLS - Arrangement of Various training programmes in Branches coordinating with Training manager and BM/BH. - Downloading various process to Sales team during morning huddle (BSLI Way). - Ensure timely opening and closing of office premises KRA2 Extend Legal , Compliance and Taxation support 1. Timely remittance of professional and work contract tax. - Represent company on behalf of compliance/HO for hearing matters in labour/consumer court. - Timely updates to HO on receipt of any notice from Tax authorities/labour offices/employment exchange/Local municipal offices. - Ensure statutory displays at branches. - Ensure 100% compliance of AML guidelines, identification and reporting of suspicious & fraudulent operational and financial transactions. - Adherence to BCP guidelines. KRA3 Handle Advisor commission process 1. Timely Updation & handover of Commission chq to Advisors. - Encourage NEFT with advisors and FLS. - Resolve commission related queries of advisor. - Ensure timely receipts and hand-over of TDS certificate to advisors. KRA4 Provide HR/IT/Admin support 1. Manage joining and exit formalities for concerned employees at the branch, including full and final settlement process. - Log calls in case of downtime/pursue with Corporate IT. - Monitor and ensure housekeeping, security and dispatch services are rendered in an uninterrupted and cost effective manner. - Handle physical resource booking like meeting rooms, projectors, etc. KRA5 Execute Underwriting and New Business processes 1. Scrutinise New Business applications as per the SOPs to ensure 100% input accuracy to enhance straight through processing and issuance to submission ratio. - Arrange speedy pick up of medical reports from medical labs and timely transmission of applications, medical reports, requirements via scanning and indexing with 100% accuracy. - Collaborate with head office process owners/vendors to facilitate faster issuance. - Ensure timely and accurate updation and delivery of policy documents/refund cheques in adherence to set standards. KRA6 Provide prompt, accurate and courteous Customer Service 1. Ensure 1st contact resolution at the branch for all internal & external customers’ & track requests through prescribed systems ensuring 100% accuracy and timely closure. - Scrutinise claims documentation as per set guidelines and coordination with sales force and claimant for speedy fulfilment of claim requirements. - Ensure 100% accurate and timely scrutiny & processing of reinstatement, fund switch, financial payout requests & other customer requests on the same day to avoid Gain/Loss. Customer identity & signature to be verified to establish genuineness of the transaction. - Proactively participate in data cleansing exercise for both internal & external customers in respect of Bank details, PAN card Information, contact details & undelivered communications, . KRA7 Contribute to Revenue Generation & conservation at every single opportunity & instance. 1. Encourage NEFT enrolment for internal & external customers - Participating in Persistency drive by sharing data with sales force & contacting customers for the allocated data base. - Encourage use of self help tools like Go Green, ECS activ