Csr Executive - Ticket Reservation

Job description

Contact HR Danica : 9702047648 We are hiring Customer Service Executives for a UK-based Train Ticket Booking process. The role involves assisting customers with train ticket bookings, schedule inquiries, cancellations, modifications, refunds, and providing exceptional customer support. Key Responsibilities: - Handle inbound customer calls related to train ticket bookings. - Assist customers with reservations, cancellations, refunds, and travel information. - Resolve customer queries efficiently while ensuring a high level of customer satisfaction. - Maintain accurate records of customer interactions. - Follow company policies and quality standards. Eligibility Criteria: - Minimum HSC/Graduate. - Excellent communication skills in English. - Freshers and experienced candidates can apply. - Basic computer knowledge is required. Salary & Benefits: - Net Salary: 20,000 22,000 per month. - Travel Allowance: 2,200 per month. - Pacman Incentive: Up to 2,000 per month. Shift Details: - Shift Window: 12:00 PM 1:00 AM (Rotational Shifts). - 5 Days Working. - 2 Rotational Week Offs. Location: Andheri Preferred Skills: - Good communication and customer service skills. - Strong problem-solving ability. - Ability to work in rotational shifts. - Customer-focused attitude.