Customer Advocate Senior Associate - GBP

Job description

**Roles and Responsibilities :** - Provide technical support to customers through various channels such as email, chat, and voice process. - Troubleshoot and resolve complex customer issues related to software products in a timely manner. - Collaborate with internal teams to identify root causes of problems and implement solutions. - Maintain accurate records of customer interactions using CRM software. **Job Requirements :** - 2-6 years of experience in technical customer support or similar role. - Strong knowledge of technical voice process, email process, and chat process. - Ability to work on rotational shifts including night shifts (if required). - Excellent communication skills with the ability to articulate complex technical information clearly.