Customer Assistance Manager - Housing Finance

Job description

Customer Assistance Manager-Housing Finance-Hardship Assistance Unit - Responsible for managing customer assistance in the housing finance sector, specifically within the Hardship Assistance Unit. - Role involves handling customer queries, providing support and solutions related to housing finance difficulties. - Requires strong customer management and communication skills to assist clients facing financial hardships. - The position is based in Mumbai and demands a professional capable of working in a financial services environment. - The candidate should be experienced in customer service or financial assistance roles, preferably in housing finance or related sectors. - The role may involve coordination with various internal teams to resolve customer issues effectively. - Emphasis on empathy, problem-solving, and managing sensitive financial information. - Likely requires knowledge of banking or financial products related to housing loans. - The role is managerial, indicating responsibility for overseeing customer assistance processes and possibly a team. - No explicit mention of educational qualifications, languages, or specific skills provided.