Customer Care Executive

Job description

**Job Profile- Sales (NKYC)** - Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism. - Generate business and leads for new loans from new customers Handle branch walk-ins for business generation Generate referrals through existing customer base and walk-ins. - Meetings with HNI, corporates and institutional clients to promote gold loan propositions. - To handle customer requests and complaints and take it to closure. Understand the needs of the customer and cross sell other products accordingly. - Generate business and leads for other products like insurance, NCDs, gold coins etc. - Enter meetings, leads, conversions(self-sourced and referred leads) in play book/CRM daily