Customer Care Representative!!

Job description

**Lenskart is Hiring!!** **Job Title: Customer Support Executive Inbound Process** **Location:** **Mohan Estate, Delhi** **Employment Type:** **Full-Time** **Shift:** **Rotational Shift** **Job Summary:** **We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for our Inbound Process. The ideal candidate will be responsible for handling incoming customer calls, resolving queries, providing product/service information, and ensuring a positive customer experience.** **Key Responsibilities:** - **Handle inbound customer calls professionally and efficiently.** - **Respond to customer inquiries and provide accurate information.** - **Resolve customer complaints and concerns in a timely manner.** - **Maintain detailed records of customer interactions.** - **Escalate complex issues to the appropriate department when necessary.** - **Follow company policies, procedures, and quality standards.** - **Achieve individual and team performance targets.** **Requirements:** - **Minimum qualification: Graduate** - **Excellent verbal communication skills.** - **Basic computer knowledge and typing skills.** - **Strong problem-solving and customer service abilities.** - **Ability to work in a fast-paced environment.** - **Freshers and experienced candidates are welcome to apply.** - **Maximum age- 32 yrs** **What We Offer:** - **Competitive salary package.** - **Performance-based incentives.** - **Training and career growth opportunities.** - **Friendly and supportive work environment.** - **Employee benefits as per company policy.** **How to Apply:** **Interested candidates can send their updated resume to** **urvashi.balhara@lenskart.com** **or contact us at** **9818763790.** **Sr. HR Executive** **Urvashi Balhara** **9818763790** **Walkin Details:** **Date- 8th July - 10th July** **Interview time- 10:00 A.M. - 3 P.M.** **Address: 91 Spring Board B1/H3, Mathura Rd, Block B, Mohan Estate, New Delhi, Delhi 110044** **Mention "HR Urvashi" on the top of your CV while visiting for walkin interview at Lenskart.** **Join our team and build a rewarding career in customer service!**