Customer Care Representative!!

Job description

Lenskart is Hiring!! Job Title: Customer Support Executive Inbound Process Location: Mohan Estate, Delhi Employment Type: Full-Time Shift: Rotational Shift Job Summary: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for our Inbound Process. The ideal candidate will be responsible for handling incoming customer calls, resolving queries, providing product/service information, and ensuring a positive customer experience. Key Responsibilities: • Handle inbound customer calls professionally and efficiently. • Respond to customer inquiries and provide accurate information. • Resolve customer complaints and concerns in a timely manner. • Maintain detailed records of customer interactions. • Escalate complex issues to the appropriate department when necessary. • Follow company policies, procedures, and quality standards. • Achieve individual and team performance targets. Requirements: • Minimum qualification: Graduate • Excellent verbal communication skills. • Basic computer knowledge and typing skills. • Strong problem-solving and customer service abilities. • Ability to work in a fast-paced environment. • Freshers and experienced candidates are welcome to apply. • Maximum age- 32 yrs What We Offer: • Competitive salary package. • Performance-based incentives. • Training and career growth opportunities. • Friendly and supportive work environment. • Employee benefits as per company policy. How to Apply: Interested candidates can send their updated resume to urvashi.balhara@lenskart.com or contact us at 9818763790. Sr. HR Executive Urvashi Balhara 9818763790 Walkin Details: Date- 8th July - 10th July Interview time- 10:00 A.M. - 3 P.M. Address: 91 Spring Board B1/H3, Mathura Rd, Block B, Mohan Estate, New Delhi, Delhi 110044 Mention "HR Urvashi" on the top of your CV while visiting for walkin interview at Lenskart. Join our team and build a rewarding career in customer service!