Customer Communication Management (CCM) Developer

Job description

Custom Software Engineer Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Customer Communication Management Solutions Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Job Title: CCM Developer -- Quadient Inspire Experience: 10 to 11 Years (preferred) Job Summary: We are looking for an experienced CCM Developer with strong expertise in Quadient Inspire to develop, enhance, and maintain customer communication templates. The ideal candidate should have hands-on experience in designing, developing, testing, and supporting customer communications across multiple channels while ensuring high quality and performance. Key Responsibilities: - Develop, enhance, and maintain customer communication templates using Quadient Inspire CCM. - Design and implement document templates for print, email, SMS, and digital communications. - Collaborate with business stakeholders and technical teams to gather and analyze requirements. - Perform unit testing, defect fixing, and support deployment activities. - Troubleshoot template-related issues and optimize document performance. - Ensure adherence to coding standards, version control, and documentation best practices. - Support production incidents and implement enhancements as required. Required Skills: - Hands-on experience with Quadient Inspire CCM. - Strong knowledge of template development and document composition. - Experience in customer communication management (CCM) solutions. - Understanding of XML, XSD, XPath, and data mapping. - Good analytical and problem-solving skills. - Excellent communication and stakeholder management skills. Preferred Skills: - Experience working in Agile/Scrum environments. - Exposure to banking, insurance, or financial services projects. - Knowledge of document automation and omnichannel communications