Customer Excellence Executive

Job description

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de- *licious* fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on **…** **What makes the role meaty?** - Contact lapsed customers to understand reasons for inactivity through structured feedback calls. - Conduct short customer satisfaction and experience survey. - Reach out to existing offline customers to communicate new product launches, promotions, and seasonal offerings. - Proactively encourage repeat purchases based on customers’ previous buying patterns and replenishment cycles. - Capture customer feedback accurately and identify recurring themes, issues, and opportunities. - Prepare daily, weekly, and monthly reports with customer insights, calling performance, and key trends. - Work closely with Operations, Marketing, and Category teams to share customer feedback and recommend improvements. - Maintain accurate customer records and ensure timely follow-up on customer requests or concerns. - Meet defined productivity and quality standards for customer interactions. **We hope that you have...** - Are a Graduate in any discipline. - Have 0–3 years of experience in customer service, telesales, customer support, CRM, or call centre operations is preferred. - Have excellent listening and interpersonal skills. - Have Strong verbal communication with a customer-first mindset. - Are Patient, empathetic, and able to build rapport over the phone. - Are Analytical mindset with the ability to identify patterns and generate insights. - Are Strong organizational and time management skills. - Have the Ability to collaborate effectively with cross-functional teams. - Are Proficient in Microsoft Office (Excel, Word, PowerPoint. - Are Comfortable working with CRM platforms and customer databases (preferred).