Customer Experience Executive

Job description

**Roles and Responsibilities :** - Develop and implement effective customer experience strategies to drive business growth and improve customer satisfaction. - Conduct regular mystery shopping exercises to identify areas of improvement in the customer journey. - Collaborate with cross-functional teams to resolve complex issues and ensure seamless resolution for customers. - Analyze data from various sources (e.g., CSAT, NPS) to measure performance metrics and optimize processes. **Job Requirements :** - 2-7 years of experience in a similar role within the financial services industry. - Strong understanding of CX principles, including customer experience management, net promoter score (NPS), and CSAT. - Proven track record of improving customer satisfaction ratings through process improvements and innovative solutions.