Customer Operations Specialist

Job description

**Company Overview** We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next. **Overview** Own day-to-day customer operations for assigned General Mills customers, serving as a key contact for order management and service issue resolution. Partner with Field Sales, Supply Chain, logistics teams, and customer representatives to resolve issues accurately, maintain service levels, and improve end-to-end process efficiency. This role offers the opportunity to make a direct impact on customer experience and supply chain performance. This job requires to work in 3.30PM-12:30AM shift. **Key Accountabilities** - Manage customer orders and related transactions accurately and within defined service timelines. - Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds. - Respond to customer inquiries through phone, email, and chat with clear, professional communication and timely follow-through. - Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution. - Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends. - Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes, efficiency, and customer satisfaction. **Minimum Qualifications** - Bachelor's degree in Logistics, Supply Chain, Business, or a related field. - 3–5 years of experience in customer operations, order management, customer service, or supply chain operations. - Working knowledge of Microsoft Office and customer relationship or order management systems. - Strong communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills. - Individual contributor role; people-management experience is not required. **Preferred Qualifications** - 5–7 years of relevant experience, preferably in a consumer goods or supply chain environment. - Experience using operational data to identify root causes and deliver process improvements. - Experience working with cross-functional or global teams across time zones. **ELIGIBILITY** Applicants must meet minimum age qualifications in the country in which the job is located.