Customer Relationship Executive

Job description

Job Title Customer Relationship Executive Job Description Summary Job Description Position Title: Customer Relationship Executive Reports To : Property Manager Location : VR Nagpur Role Description: Co-ordinating and Support Role towards efficient and accurate manner Key Responsibilities - Provide first level contact and convey queries to the respective for resolutions - Properly escalate unresolved queries to the next level for support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Follow up with customers, provide feedback and see problems through to resolution - Utilize excellent customer service skills and exceed customers expectations - Ensure proper recording, documentation and closure - Recommended procedure modifications or improvements - Preserve and grow your knowledge of help desk procedures, products and services Qualifications Key Traits - Bachelor Degree with proven experience as Guest Relation Executive or equivalent position - Min experience 3 Yrs. - Proven working experience in client support process - Proficiency in English, Hindi - Working knowledge of help desk software, databases and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills - Customer service orientation