Customer Relationship Executive . P

Job description

**About the Role:** Are you passionate about customer interaction and sales? Join our dynamic Packers & Movers (PNM) team and help customers enjoy a smooth and hassle-free relocation experience. We are looking for enthusiastic individuals with strong communication and relationship-building skills who can convert customer inquiries into successful bookings while ensuring exceptional customer satisfaction. **Key Responsibilities** - Handle inbound and outbound customer inquiries for Packers & Movers services. - Understand customer relocation requirements, including pickup & drop locations, moving date, and household volume. - Explain service packages, pricing, insurance, and relocation process. - Provide accurate quotations and recommend suitable moving solutions. - Follow up with prospective customers to maximize conversions. - Coordinate with operations, vendors, and moving teams for seamless service execution. - Maintain regular communication with customers before, during, and after the move. - Resolve customer queries and ensure a superior customer experience. - Update customer details, quotations, bookings, and service status in the CRM. - Cross-sell value-added services such as home cleaning, painting, storage, and home maintenance. - Maintain high service quality and collect customer feedback after service completion. **Desired Candidate Profile** - Freshers and candidates with up to 2 years of experience can apply. - Excellent verbal and written communication skills. - Strong customer handling and negotiation skills. - Target-oriented with a positive attitude. - Ability to multitask and work in a fast-paced environment. **Why Join NoBroker?** - Be a part of India's leading proptech company, transforming the home services and real estate industry. - Excellent career growth opportunities with structured learning and internal promotions. - Attractive salary with lucrative performance-based incentives. - Gain hands-on experience in sales, customer relationship management, and operations. - Work in a collaborative, energetic, and fast-paced environment. - Comprehensive onboarding and training to help you succeed from day one. - Performance recognition through rewards and incentive programs. - Health insurance upto 1 Lakh will be provided.