Customer Relationship Management Manager

Job description

**Company Description** UltraTech Cement Ltd. is India’s largest manufacturer of grey cement, Ready Mix Concrete (RMC), and white cement, and is also among the leading global cement producers. The UltraTech brand is built on strength, reliability, and innovation, supporting engineers and builders in creating structures that shape modern India. The company maintains strict standards for customer trust and does not sell its products via SMS, WhatsApp, social media, or informal channels, nor does it request advance payments through net banking or similar methods. Customers are encouraged to engage only with authorized dealers and retail stockists and to report any suspicious offers using UltraTech’s toll-free number or official website. More information about the company, its products, and support services is available at www.ultratechcement.com. **Role Description** The Customer Relationship Management Manager is a full-time, on-site role based in the Greater Indore Area. This role focuses on designing and executing CRM strategies to strengthen customer engagement, improve retention, and support sales growth across key market segments. The manager will oversee customer data management, analyze customer behavior, and generate insights to inform personalized campaigns and service improvements. Day-to-day responsibilities include collaborating with sales and marketing teams, monitoring customer feedback, tracking performance metrics, and ensuring timely resolution of customer issues. The role also involves leading CRM projects, optimizing CRM tools and processes, and preparing regular reports and recommendations for senior leadership. **Qualifications** - Candidates should possess strong Analytical Skills and experience with customer data analysis and reporting. - Candidates should possess excellent Communication skills for stakeholder coordination and customer interactions. - Candidates should possess Sales and Market Segmentation skills to support targeted campaigns and account growth. - Candidates should possess Project Management skills to plan, execute, and monitor CRM initiatives. - Experience with CRM platforms (e.g., Salesforce, Microsoft Dynamics, or similar) and proficiency in Excel or data visualization tools. - Bachelor’s degree in Business, Marketing, Engineering, or a related field; a postgraduate qualification is an advantage. - Proven experience in customer relationship management, preferably in construction materials, building products, or related industries. - Ability to work cross-functionally, prioritize multiple projects, and maintain a customer-centric approach.