Customer Relationship Specialist

Job description

**Project Role Tile:** Customer Relationship Specialist (CRS) **Location:** Head Office Mumbai **Education:** Graduate or above **Duration**: 6 Months **Role Summary** The Customer Relationship Specialist (CRS) is a dynamic, customer-facing role responsible for fostering strong, lasting relationships with our client base. This role utilizes direct communication channels, leveraging digital professional networking platforms, and proactive outreach strategies to ensure customer satisfaction, gather up-to-date account information, and maintain high levels of engagement, particularly with customers currently experiencing career transitions. **Key Responsibilities:** 1. Direct Customer Communication I. Customer Engagement Connect with the customers (students / co-applicants) and gather information from them on their existing status – study status, visa status and employment, emi payment status etc II. Outbound & Inbound Calling: Conduct regular check-in calls and keep them updated on latest information that Avanse wants to communicate to the customers III. Relationship Building: Serve as the primary point of contact for an identified customers who are seeking employment via Project Saarthi. Ensuring we have latest information on student’s employment status by building trust and rapport through consistent, high-quality interactions. IV. Maintain the relationship and ensure the customer is engaged and connected and position the company as a partner during challenging times. Also ensure we get resumes from the customer. V. Feedback Collection: Systematically gather customer feedback, document insights and highlight trends. 2. Digital Profile Management & Data Enrichment I. Proactively check and analyze customer social media profiles and other relevant professional networking sites to obtain the latest information. II. Use gathered professional data to identify potential upsell/cross-sell opportunities or flag accounts for enhanced support based on shifts in their career or company needs. 3. Cross-functional Collaboration**:** Collaborating with cross functional teams with respect to data and process as and when necessary. **Skills & Competencies:** I. Soft Skills: Highly organized, detail-oriented, and adept at balancing research tasks with direct customer interaction. Demonstrated ability to handle sensitive customer situations with discretion and professionalism II. Communication Skills: Exceptional verbal and written communication skills; ability to engage customers professionally and empathetically. III. Technical Proficiency - Strong familiarity with professional networking platforms, proficient with excel and Power point presentation