Customer Service Analyst T1-I

Job description

**Job Description** The Banking Back Office team, as part of Global Servicing Operations, is responsible for supporting critical account maintenance and legal operations while ensuring compliance with applicable regulatory requirements and internal policies. This team manages legal and maintenance requests by accurately assessing customer account information, processing account updates, and responding to legal orders in accordance with established procedures and service level commitments. As a Banking Back Office Associate, you will be responsible for reviewing and validating legal and maintenance requests, conducting account research, and performing maintenance activities with a high degree of accuracy and attention to detail. You will retrieve relevant documentation, send appropriate response to legal and Maintenance requests, and ensure all actions comply with applicable laws, regulatory requirements, and American Express policies. The role also involves collaborating with cross-functional teams, identifying process improvement opportunities, and consistently delivering timely, compliant, and customer-focused operational support while maintaining the highest standards of quality and risk management. **Preferred Qualifications** - Graduates in law or related subjects - 0-2 years of experience in an operations team/ in-house legal department or private law firm - Articulate and fluent verbal and written English - Sense of urgency, ability to discern critical matters and to meet deadlines - Strong computer skills with proficiency in MS Office Suite - Able to work independently and as a team player - Strong written and oral communication skills - Meticulous with attention to detail, able to analyze and problem solve - Able to quickly train on, navigate, and extract information from a variety of databases and information platforms - Able to work productively in a fast-paced environment with shifting priorities - Excellent organization and time management skills - Able to maintain confidentiality of sensitive information - Prior banking Experience will be a plus At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: - Competitive base salaries - Bonus incentives - Support for financial-well-being and retirement - Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) - Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need - Generous paid parental leave policies (depending on your location) - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.