Customer Service Associate -Third Party Payroll

Job description

About US - **Jivagro** is a horticulture-focused company based in Mumbai, India, established in 2019. The company specializes in providing **crop** **protection** **solutions** and supports farmers in growing high-quality fruits and vegetables. Jivagro partners with farmers throughout the farming process, offering a range of **chemical** **and** **biological** **products** to combat pests and diseases, ensuring sustainable and productive farming practices. The company is committed to innovation and has launched several new products aimed at enhancing farm productivity and sustainability. **Purpose of the Role** To manage and support Digital category distributors through digital platforms by ensuring smooth order processing, coordination, communication, issue resolution, and timely updates for sales and service activities. **Key Responsibilities** - Handle distributor communication through digital channels such as WhatsApp, email, mobile applications, and calls. - Ensure timely order booking, invoice tracking, and supply coordination with respective C&F teams. - Support distributors in resolving operational issues related to orders, dispatches, payments, and schemes. - Maintain regular follow-up with distributors for business requirements. - Coordinate with Sales Teams, Regional Managers, and HO departments for smooth execution of business activities. - Share MIS reports and status updates with stakeholders. - Ensure adherence to company policies, processes, and digital workflow compliance. - Provide prompt service support to distributors to enhance customer satisfaction. **Key Skills Required** - Good communication and coordination skills Knowledge of MS Excel, systems, and digital platforms - Ability to manage distributors remotely through digital communication - Strong problem-solving and follow-up skills - Basic understanding of sales operations, billing, and inventory management **Qualification & Experience** - Graduate in any discipline - 13 years of experience in Customer Service, Distributor Coordination, Sales Coordination, or Backend Operations **Preferred Attributes** - Self-driven and disciplined - Good interpersonal skills - Ability to work under timelines and handle multiple distributors digitally - Team-oriented with strong ownership mindset