Customer Service Executive

Job description

**Roles and Responsibilities** - Handle customer queries via chat, email, and social media platforms. - Provide excellent customer service by resolving issues promptly and professionally. - Utilize CRM software to manage customer interactions and data. - Collaborate with internal teams to resolve complex customer complaints. - Maintain accurate records of all interactions through documentation. **Desired Candidate Profile** - 1-3 years of experience in a similar role (customer support or non-voice process). - Strong communication skills for effective interaction with customers over various channels (chat, email, social media). - Proficiency in handling multiple tasks simultaneously while maintaining attention to detail. - Ability to work independently with minimal supervision and prioritize tasks efficiently.