Customer Service Executive - Digital Sales for Housing Products

Job description

Customer Service - Digital Sales - Housing - Product - Bengaluru - Krishna Tower (TCHFL) - CRE Key Objective of the Job: · Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys. · Proactively understanding customer needs and cross- selling multiple products as per the requirements · Should adhere to all policies and guidelines for updating leads as well as closures along with all the best practices that are put in place by the Business team. · Execute all activities / campaigns as planned by the respective Digital Sales Manager · Displaying customer centricity by executing all customer interface processes within defined timelines. Collaboration with various internal / external teams (Contact Center, Internal Business teams, Aggregators) to ensure timely service to all customers seeking a mortgage product Major Deliverables: · Meet \& exceed business targets in terms of profitability, optimum product mix and quality of sourcing · Should prove to be the one-point contact for all financial needs for his/ her customer · Zero error in adherence to policies and systems as specified · Quality of files sourced should be as per specified guidelines · Forging targeted number of client relationships within the agreed timelines · Meet \& exceed customer acquisition targets · Timely update for all leads shared by Internal / External stakeholders. · Meeting sales targets for HL products in the assigned territory · Ensuring the customer satisfaction matrix is met for all client relationships · Timely MIS reporting to all concerned. · Clear the certification examination within specified timelines Specialized job competencies: · Knowledge about all financial products like Home Loans, Mortgages · Knowledge about statutory compliance \& local market procedures · Knowledge about legal agreement reviews, Data Uploads across SFDC, Ability to crunch large data \& present the same for opportunity sizing. · Excellent communication and presentation skills -- Should be able to talk and convince both internal and external stakeholders \& execute actionable's in a timely manner. Graduate : Yes Masters/Postgraduate: Optional · Desired Experience: Minimum 1- 2 years' experience in Offline/Online Channel /Home Loan / Affordable Housing Finance sales ·