Customer Service Executive- Email

Job description

**Role & responsibilities** - Handle customer queries and complaints through email. - Provide accurate information on orders, products, returns, refunds, and replacements. - Resolve customer issues within defined TAT and quality standards. - Maintain professional and empathetic communication. - Escalate complex issues to the relevant teams when required. - Ensure accurate documentation and timely follow-up on customer cases. **Preferred candidate profile** - Excellent written communication skills. - Customer-focused and problem-solving mindset. - Basic computer and email handling skills. - Prior experience in customer service/email support preferred. - Ability to work in a target-driven environment.