Customer Service Executive

Job description

**We are hiring Customer Service Executives. The role involves assisting customers with broadband-related queries, providing excellent customer support, handling account-related concerns, and ensuring customer satisfaction through effective issue resolution.** **Key Responsibilities:** **- Handle inbound customer service calls and resolve customer queries.** **- Assist customers with broadband, internet connectivity, billing, and account-related concerns.** **- Retain existing customers by addressing concerns and offering suitable solutions.** **- Identify upselling opportunities and promote relevant products/services.** **- Maintain high levels of customer satisfaction and service quality.** **- Accurately document customer interactions and follow process guidelines.** **Eligibility Criteria:** **- Minimum HSC/Graduate.** **- Good communication skills in English.** **- Customer service experience preferred.** **- Freshers with excellent communication skills may also apply.** **Salary & Benefits:** **- Salary: 20,000 25,000 per month.** **- Performance Incentive: Up to 2,000 per month.** **- Additional earnings through Upselling and Retention incentives.** **Shift Details:** **- 24x7 Rotational Shifts.** **- 5 Days Working.** **- 2 Rotational Week Offs.** **Location: Andheri East** **Preferred Skills:** **- Strong customer handling skills.** **- Problem-solving ability.** **- Basic computer knowledge.** **- Ability to work in rotational shifts.** **Interested candidates can contact HR Danica: 9702047648**