Customer Service Executive

Job description

**Company Description** Jana Small Finance Bank, headquartered in Bengaluru, is a leading Scheduled Commercial Bank that originated from India’s early Urban Microfinance movement in 1999. The bank focuses on uplifting under-banked and under-served communities across the country through inclusive financial services. As of March 31, 2023, it operates 754 banking outlets across 22 states and 2 union territories, including 272 branches in unbanked rural centers. Serving over 12 million customers, the bank combines deep local insight with strong digital innovation to deliver a best-in-class banking experience. Jana Small Finance Bank continues to expand its reach and product offerings, reinforcing its commitment to progress and prosperity for diverse customer segments. **Role Description** This is a full-time, on-site Customer Service Executive role based in Madgaon. The Customer Service Executive will interact with customers in-branch, address queries, resolve issues, and provide clear information on products and services. Responsibilities include managing customer accounts-related requests, assisting with transactions and service requests, and ensuring adherence to bank policies and regulatory guidelines. The role involves maintaining accurate records of customer interactions, escalating complex concerns to appropriate teams, and following up to ensure timely resolution. The Customer Service Executive is expected to contribute to a positive branch environment by supporting customer-focused initiatives and promoting customer satisfaction and retention. **Qualifications** - Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and deliver a positive customer experience. - Candidates should possess Customer Satisfaction and Customer Service Management skills to monitor service quality and support continuous improvement of customer interactions. - Candidates should possess solid Interpersonal Skills to communicate clearly, build trust, and engage with diverse customers and team members. - Basic knowledge of banking products and services, with the ability to learn and explain account features, transactions, and digital channels. - Proficiency in using computers and banking systems for data entry, documentation, and customer record management. - Strong problem-solving abilities, attention to detail, and commitment to accuracy in customer transactions. - Ability to work on-site in Madgaon, manage time effectively, and adapt to a fast-paced branch environment. - Relevant educational background in commerce, finance, business, or a related field; prior experience in banking or customer-facing roles is an advantage. - experience in sales