Customer Service Officer

Job description

-Preparing Dispatch Plan for US/EU region products -Sharing Logistics requirement to Logistics team based on dispatch schedule and Incoterm with Customer's -Tracking dispatch status to POD -Coordinating with Agents at US/EU for clearance and storage. -Managing cost of storage, movement, detention and demurrages at EU/US -Coordinating with customers on Delivery requirement at USA and arranging dispatches -Keeping track of charges being incured for every shipment and measuring cost to serve of each shipment -Keeping track of overdues for Logistics agent at US/EU and ensuring payment is being done on time -Keeping track of Customer Overdue and ensuring payments are being received on time -Continuously assessing Logsitics partners performance and develop more vendors -Measuring OTIF and ensure target performance is met