Customer Service Officer

Job description

Job Description **Role & Responsibilities:** - Manage customer accounts and orders for assigned customers. - Communicate with customers in German and English (written and verbal). - Process customer orders and delivery schedules in SAP SD. - Coordinate with Production, Logistics, Quality, Sales, and Supply Chain teams. - Monitor delivery schedules, inventory, and customer requirements. - Handle customer complaints and order-related issues. - Maintain customer portals and master data. - Support logistics planning, documentation, and dispatch activities. - Perform order analysis, backlog management, and reporting activities. **Preferred Candidate Profile:** - Fluent communication skills in German and English. - 3+ years of experience in Customer Service, Order Management, or Supply Chain. - Hands-on experience with SAP SD. - Experience in customer interaction, logistics coordination, and delivery management. - Strong analytical and problem-solving skills. **Perks & Benefits:** - Competitive compensation package. - Learning and development opportunities. - Collaborative work environment. - Health and wellness benefits.