Customer Service Officer /Teller

Job description

- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions - Process cash transactions, transfer transactions and clearing of instruments - Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits - Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard - Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges. - Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities