Customer Service Representative

Job description

**Walk-in | TCS Kolkata Hiring for International Voice Customer Service** **Openings: 53** **Immediate Joiners Preferred** **If you have attended the drive in the past 6 weeks please do not attend** **INTERVIEW DETAILS:** **Interview date: 20th June ,2026, Saturday.** **Interview time: 9:30 AM to 12:00 PM** **Experience:1-5 YEARS** **Education: Graduate.** **Venue: Tata Consultancy Services Limited, Building 1A,Ecospace, Plot - IIF/12,New Town, Rajarhat,** **Kolkata - 700160,West Bengal, India** **Desired Competencies (Technical/Behavioral Competency)** - Experience in Front Office Customer Service operations is mandatory - Must have Email & Chat customer service experience - Capability to work under pressure in a dynamic business environment - High degree of accountability and excellent interpersonal skills - Ability to deal with ambiguous scenarios and come out with workable solutions - Customer focus, Drive for results and ability to take ownership - Strong English communication skills both spoken and written - Flexible to work in 24\\*7 shift environment - Open to work during weekends - Ability to complete an assignment within stipulated timeline - Should be a team player Ability to work effectively in ambiguity, shifting priorities and multiple deadlines **Good-to-Have** - Good coordination and interpersonal skills **Responsibility of / Expectations from the Role** Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines. Minimum 2-3 years of experience in customer service projects in international process Excellent English communication skills both spoken and written **EP NUMBER MANDATORY** **PLEASE CARRY 2 PASSPORT SIZE PHOTOGRAPHS** **GOVERNMENT ID AND PHOTOCOPY** **DEGREE CERTIFICATES AND EMPLOYEMENT EXEPERIENCE DOCUMENTS** **Candidates must fill in the application form and carry a printed copy downloaded from the iBegin portal.** **Candidates who have attended a walk-in interview within the last 30 days will not be eligible to participate.** **Step1: Click register** **https://ibegin.tcsapps.com/candidate/register** **Step 2: Complete registration, Select "BPO" in areas of interest and complete the registration.** **Step 3: Once completed, your TCS no. will be generated which starts from EP2026XXXX.** **Step 4: You will receive the EP number on your personal e-mail ID.** **\\* Complete application form** **About TCS:** **A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23).** **TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey.**