Customer Service Support Advisor

Job description

Job Title: Customer Service Support Advisor Req ID: 60372 Job Function: Business Services & Operations Posting Start Date: 06/07/2026 Posting End Date: 07/07/2026 Division: Finance & Business Services Job Location: IND-Gurugram-IQ Advertised Salary: Competitive **About The Role** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. **What You’ll Be Doing** - Assists in the implementation of specific Customer Service management plans under supervision. - Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision - Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. - Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. - Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. **Essential Skills / Experience** **Desirable Skills / Experience** **Our Package**