Customer Service Support Advisor

Job description

Role & responsibilities • Handle customer inquiries via voice calls in a professional and courteous manner. • Provide accurate information regarding products, services, policies, and procedures. • Resolve customer concerns, complaints, and service-related issues within defined timelines. • Identify customer needs and provide appropriate solutions. • Maintain detailed and accurate records of customer interactions in the CRM system. • Meet key performance indicators (KPIs) related to customer satisfaction, quality, productivity, and attendance. • Escalate unresolved issues to the appropriate departments when necessary. • Adhere to company policies, processes, and compliance requirements. • Continuously enhance product knowledge and communication skills to improve customer experience.