Customer Service Team Leader

Job description

Key Responsibilities Team Management & Motivation: Hire, onboard, mentor, and inspire sales reps to maintain high morale and a competitive drive. Goal Setting & Tracking: Set individual and team quotas, monitor KPIs (conversion rates, call volume, revenue), and manage the sales pipeline. Coaching & Training: Conduct regular training sessions, provide constructive feedback, and assist with closing complex deals. Strategy Execution: Implement sales strategies defined by senior executives and adapt local tactics to fit market shifts. Reporting: Analyze performance metrics and report progress, forecasts, and roadblocks to upper management. Customer Escalations: Help handle major client accounts and resolve escalated customer service issues. Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: - Leave encashment - Paid time off - Provident Fund Ability to commute/relocate: - Faridabad, Haryana (Faridabad, Faridabad District): Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): - Current and Expected Salary ? - What is your notice period? Experience: - Team management: 2 years (Preferred) Work Location: In person